Kriyakriya FAQ — Answers to Common Questions

No. Under kriyakriya's rules, each person is permitted only one account. Opening multiple accounts may result in all accounts being suspended and any accumulated balance being forfeited. If you're experiencing any issues, please contact support.

First, check your spam or junk folder — that's where it ends up most of the time. If it's not there, use the "Resend verification email" option on the login page. If the problem persists, contact support and they will verify your account manually.

To change your mobile number or email address, please contact support. However, your name and date of birth cannot be changed as they are tied to KYC verification — so make sure to enter accurate details when registering.

To close your account, contact the support team in writing. Make sure to withdraw any remaining balance beforehand. As part of our responsible gaming commitment, we also offer a self-exclusion option, which may be a more effective choice.

The minimum deposit amount depends on the payment method. Generally, you can start from BDT 300 via Mobile Banking. Check the Cashier section or contact support to find the exact limit for your preferred method.

Deposits are usually reflected within 5 to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with proof of payment (a screenshot or transaction ID) and they will resolve it promptly.

Kriyakriya charges no fees on deposits. However, your payment provider (mobile banking or bank) may apply their own transaction charges in accordance with their terms and conditions.

KYC is not required for deposits. However, verification will be needed before your first withdrawal or once your transactions exceed a certain threshold. Submitting your documents in advance helps avoid delays when you withdraw.

The minimum withdrawal amount varies by payment method. Generally, withdrawals start from BDT 500. To check the exact limit for your preferred method, go to the Cashier section in your account and review the withdrawal options.

A withdrawal request can be cancelled while it is still showing as "pending" — contact support to do so. Once the status changes to "approved" or "sent," cancellation is no longer possible. If you need to cancel, reach out to support as soon as possible after submitting.

Yes, but you must meet the wagering requirement for each bonus. For example, a 30x wagering requirement means you need to place bets totalling 30 times the bonus amount. Once the requirement is met, you can withdraw your winnings in full.

The most common reasons for a rejected withdrawal are incomplete KYC, unmet bonus wagering requirements, or mismatched payment details. Contact support to find out the exact reason, then resubmit with the required documents.

A wagering requirement means you must place bets totalling a set multiple of your bonus amount. For example, a BDT 100 bonus with a 30x requirement means you need to wager BDT 3,000. Regular play will gradually fulfill this requirement. You can track your bonus progress in your account.

Yes. You can deposit without activating a bonus if you prefer. There is a bonus opt-out option available at the time of deposit. Many experienced players choose to deposit without a bonus to avoid wagering requirements.

Kriyakriya regularly offers free spins — especially on new slots launches, festive seasons, and weekly promotions. Keep an eye on the promotions page and enable email notifications so you never miss an offer.

Reload bonuses are offered to existing members on their subsequent deposits. They are typically available on a weekly or monthly basis. Check the promotions page for dates and terms, and deposit within the specified window to claim your bonus.

Yes. The kriyakriya platform is built with a mobile-first design and runs smoothly on both Android and iOS devices. You can play all games directly from your mobile browser without downloading a separate app.

Kriyakriya's Live Casino features dealers in multiple languages. Bengali-speaking dealers are available at select tables. Use the filter option to find a table in your preferred language.

If a game disconnects mid-round due to a technical issue, the system automatically cancels the round and refunds your bet. If the funds do not appear, take a screenshot from your game history and report it to support.

Yes. If a login is detected from a new device or unfamiliar location, an alert will be sent to your registered email. If that login was not you, change your password immediately and notify support.

Absolutely. kriyakriya uses SSL 256-bit encryption, equivalent to bank-grade security. A green padlock in your browser's address bar confirms the connection is secure. All data is encrypted during transfer.

Points may expire if there is no gaming activity within a set period. Typically, points decrease after 90 or more days of inactivity. Playing regularly prevents this from happening. See the VIP page for full terms and conditions.

VIP cashback is paid out on a weekly or monthly basis. If you incur losses, a set percentage of that amount is returned to your account as cashback. The higher your VIP level, the higher your cashback rate.

Common issues are resolved instantly via live chat. More complex matters such as payment disputes or account problems are handled within 24 to 72 hours. Keep your complaint reference number — you will need it for any follow-up.

Yes, the kriyakriya support team includes Bengali-speaking representatives. Write to us in Bengali via live chat or email and receive a reply in Bengali. This is especially convenient for members from Bangladesh.